14 Days Return & Exchange

 

Returns/Exchanges Policy of OLENS HK
1.   We accept item exchange within 14 days after your receipt (according to the logistic information) of the purchased product which is confirmed defective.
2.   No refund will be accepted unless it is confirmed by OLENS HK.
3.   Free items are non-refundable & non-exchangeable.
4.   Please confirm the items are in good condition and with correct color and power as you ordered before you open them.
5.   You can return/exchange the product you purchased at OLENS HK within 14 days from your receipt of the product if:
-          The product flawed or with any quality defects;
-          The color or power of the product you received is different from what you ordered.
6.   Each order could arrange return and/or exchange once only.
7.   In general, we only accept exchange products with same style and power.
8.   If the product has any defects, please keep the product and the package box before the problem is solved.
9.   If you received the product is different from what your ordered, please keep the product remains the same condition as it was purchased and in a condition that can be sold again, and the package box is not damaged or smudged. You can return/exchange the product you purchased at OLENS HK within 14 days.
 
 
Return/Exchange Service Process of OLENS HK
1.      Please drop an email to cs@olenshk.com and we will get back to you within 2 business days.
2.      Please provide your order details in the email: your name, order number, and the problems and photos of the products (if any).
3.      Quality defects (ripped, incomplete, shriveled, etc) of the product are found within 14 days, please contact us immediately and send us clear pictures of the defective item. We will arrange a replacement after confirmation.
 
 
Reasons for Unacceptable Returns/Exchange/Refund
Under the following circumstances, we will not be able to process your returns/exchange :
1.   Products are received more than 14 days (according to the logistic information) ;
2.   Products defects are due to improperly use, including but not limited to, having been overheated, man-made damaged;
3.   Products' specification does not fit your eyes when the information stated on our website is correct.
4.   Products' color or effect are not as you expect/want when the product is correctly delivered to you according to the order.
5.   Products are not sold on OLENS HK.